For small and medium business owners in New Zealand, things are about to change; the minimum wage has received its biggest increase in histo...
CultureSeptember 29, 2016
Every business wants a team of perfect employees, but is this actually an achievable expectation? Whilst the perfect employee may be a bit farfetched, Employsure has some tips to ensure your team is a well-oiled machine.
Do your employees understand what is expected of them?
If your employees are under performing, or not giving you the results you expect, it may be because they do not fully understand what is expected of them. A recent poll conducted by Gallup, found that only half of employees worldwide firmly know what their managers expect of them. It is thought this is due to managers not communicating their expectations frequently or clearly enough.
Your staff members need to be fully briefed on what your expectations are when it comes to both performance and behaviour. This can be done in their induction, reinforced in handbooks and through regular performance reviews or weekly work in progress meetings.
Lead by example.
Great managers lead by example. Employees who respect their managers and view them as an admirable leader, are far more likely to model their behaviour. A few areas to focus on are identified below.
Managers must have an in depth understanding of their industry and business. Work alongside your team, as this helps build trust and understanding
Words can directly impact the morale of your team members. Do not talk down, patronise or swear in front of your staff members.
Managers can sometimes become so focused on providing directions and giving orders that they forget the value of stopping and listening. Your staff members may have a wealth of advice and ideas, so it is important to listen and get feedback regularly.
Reward good behaviour.
An employee who is rewarded for good behaviour is far more likely to continue that behaviour, rather than an employee who feels unappreciated. Recognising and rewarding desirable employee behaviour is essential for motivating employees to continue to work productively.
However, the way in which you reward behaviour is also equally important. Ensure you are specific when giving feedback as your employee needs to know exactly what they did correctly.
Provide training and development
It is important to always provide your employees with the opportunity to grow and develop within the workplace. This can be done through ongoing training and development. Training is not only beneficial to the employee, but also helps the business run effectively.
Some of examples of training which you may provide your employees are outlined below.
Train your employees on any new technologies that have been introduced in your industry. This allows them to stay current and, ultimately if a change impacts your business, you will want your employees to be on top of it.
It is invaluable to offer your employees the chance to build their skills and learn new ones. It helps increase employee morale and also breaks up any monotony in the workplace.
Employees need to thoroughly understand their roles in order to be productive. Employees who are poorly trained may experience increased frustration and resentment towards the business. Encourage your employees to identify those areas where further help is needed.
If you have any questions relating to employee performance, Employsure can assist. As the leading workplace relations specialist, we can advise on how to support continued business productivity. Call us today on 0800 675 700.