Employsure is committed to the efficient and effective handling of complaints to achieve a fair and reasonable outcome for our clients.
We acknowledge the value of complaints as an important tool in monitoring and responding to clients’ expectations. We commit to using all feedback to improve the level of our service and our products.

Written Feedback

We will acknowledge the complaint in writing to the complainant as soon as practical within 24 hrs.
Employsure’s Client Experience Team will then investigate and work with the complainant towards a resolution. We will respond to the complainant with a final outcome, in writing, within fifteen (15) business days, or at a later date if agreed to by the Complainant.

Oral Feedback

Employsure’s Client Experience Team will document all complaints received by telephone, then investigate and work with the complainant towards a resolution. We will respond to the complainant with a final outcome, in writing, within fifteen (15) business days, or at a later date if agreed to by the Complainant.


All Feedback

All Relevant Staff when dealing with a complaint:

  • Must act in good faith when dealing with the complaint
  • Must be objective
  • Must investigate the complaint by seeking all information from the
  • Complainant and Employsure Staff.

Employsure’s Complaints Handling and Dispute Resolution Policy aims to increase our stakeholder’s satisfaction with Employsure. It also establishes a framework for managing complaints and disputes and acts as a point of reference regarding interpretation.

Leave your feedback with us.

Employsure’s Complaints Handling and Dispute Resolution Policy aims to provide an efficient, fair and accessible mechanism for managing and resolving all complaints and disputes highlighted to Employsure by its clients and other parties.

Under Employsure’s Complaints Handling and Dispute Resolution Policy, a complaint is an expression of dissatisfaction made to Employsure in relation to its services, or its actions, where a response or resolution is explicitly or implicitly expected.

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0800 568 012

Write to us

Employsure Limited
1 Nelson Street
Auckland Central 1010