Glossary

  • Dispute Resolution

    The process of resolving a disagreement between two or more people in the workplace or between the employee and their employer. This can be done as an informal procedure in the workplace, or with assistance from Mediation Services.

    Having a good dispute resolution process can help preserve the working relationship and reduce the amount of downtime lost. All businesses should have their own dispute resolution procedure, which clearly explains each step of the process and the outcomes that people can expect.

    If a dispute is serious, the matter can be taken to the Employment Relations Authority or Human Rights Review Tribunal for review.

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