Frequently Asked Questions

Our standard contract terms are one, three or five years.

The fee is based on your number of employees with discounts available for longer contract lengths.

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance.

Yes, to ensure our clients receive continuous support and protection all contracts auto-renew for the same period under the same terms at the end of their current term.

No, the contract is an agreement to provide service to your business and is not subject to changes in your staff number or business circumstances. All clients have made a commitment to the full contract price payable over the term of the contract.

Contact our Client Experience Team on 0800 568 012 and they will be happy to assist.

At the end of the contract term we reserve the right to increase the total fee by 2% for each year of the contract length to cover any increase in costs over the period.

Contact our Client Experience Team on 0800 568 012 to discuss any changes to your individual business circumstances.

If you want to share with us your Employsure experience with us, please contact [email protected] or visit our feedback page.

Employsure is exceptionally proud of the service and support we provide to over 22,000 Australian businesses and are committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured that our Client Experience team will get back to you within 48 hours.