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Policies, Procedures & SafeguardsMarch 12, 2018
At some point in your workplace, you as an employer will need to tackle conflict head on. Whether the conflict is present between employees or yourself and an employee, understanding how best to de-escalate and solve the issue is key.
Interpersonal – Can be due to almost anything from work environment or personal matters, to a stolen snack from the staff fridge.
Leadership – can be caused by friction or a clash of ideals in the day-to-day management of the workplace.
Interdependence – often a result of one person’s job or duties hinging on the completion of another’s.
When conflict occurs it:
Speak to each person involved independently and privately. Use these meetings to understand concerns and the underlying reason for the conflict.
Invite the employee to share their thoughts on how the conflict should be resolved. More often than not, they will have a solution in mind that they would be happy to implement.
Whilst most workplace conflicts are a result of misunderstanding or personality clashes, some conflicts may be far more serious. Everyone has a right to not be bullied or harassed at work, and there are anti-bullying laws which prohibit this.
Team building days or activities can promote a feeling of unity within your team, and bring your staff members together. This will give your staff the opportunity to learn more about each other’s personalities
Making character attacks is one of the quickest ways to destroy any relationship. Resolve conflict with practical steps forward rather than escalating it and making it worse
For small businesses without HR departments, mediation may prove an effective solution for an ugly dispute. The process involves an independent mediator helping two or more parties come to a mutual understanding as to how they can work better in the future. However, it’s always better to prevent conflicts from escalating to this point in the first place, and you can do this by ensuring you have appropriate policies and procedures in place, and the right advice to deal with a problem when it first arises. Contact Employsure on 0800 675 700 to find out more.