We are exceptionally proud of the service and support we provide to New Zealand businesses and is committed to extending an efficient, reliable and trustworthy service to all our clients.
To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field. To support this, we endeavour to also remain up to date with all technology requirements.
Clients can be confident that all complaints will be managed with sincerity, and will follow a consistent and uniformed approached. Our experienced and committed Client Experience team will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours. Further contact will then be provided in the following 48 hours, outlining the next steps and the proposed resolution period. A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.
Clients can be confident that all complaints will be managed by the committed Client Experience team who are dedicated to correct issues and find solutions. They will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours.
A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.
Our Client Experience team is available via email or phone from 9:00am to 5:00pm Monday to Friday.
Please reach out to us in the option that best suits. You can reach us by:
If you are not satisfied with the resolution of your complaint, you can request your complaint be referred to the Client Experience Manager.
We are exceptionally proud of the service and support we provide to over 6,500 New Zealand businesses and we are committed to extending an efficient, reliable and trustworthy service.
To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field.
If we have not met your full expectations, we would like to sincerely apologise and we would also like to hear about your experience. This will help us review our practices so that we can be of better service to you in the future. The complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve any concern in a swift and adequate manner.
We provide services for business owners and employers only.
We understand that unlike big corporations, small businesses don't always have the in-house HR and legal departments to interpret the complex language of New Zealand's employment legislation.
So we regularly produce resources and offer support to business owners to help them keep compliant, healthy and successful workplaces.
Here are a few of the free resources we 've created to support small business growth and success: e-guides, monthly legislation updates, webinars, explainer videos and podcasts.
You can unsubscribe by replying to any of our emails or by calling us on 0800 675 700 or emailing us at [email protected].
Ensure you are using the correct website as we currently have two websites running for our client portal. You can do this by referring back to your Welcome Email or alternatively try the following links: https://myemploysure.com.au/
Although your contract and standard terms are set for the duration of your contract term we want to work with you. If you feel you are struggling with your payments or want to discuss your contract you can contact us on 0800 675 700 or email us at [email protected].
Whether you are an existing client or you dealt with one of our representatives face to face or over the phone your feedback is important. We have a full team dedicated to your service experience and take your feedback very seriously. Please contact our client Experience team on 0800 675 700 or email us at [email protected]
We pride ourselves for expert knowledge and your feedback is important. We can investigate your concerns further therefore, please contact our client Experience team on 0800 675 700 or email us at [email protected]
Not a client yet?
0800 568 012Existing clients call
0800 675 700Existing clients (overseas)
+64 9 941 5205Employsure Office
8 Tangihua Street, Auckland CBDAbout
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