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Frequently Asked Questions

Want to find out more about Peninsula? Here are some frequently asked questions and answers below.

What are the standard contract lengths available?

Our standard contract terms are one, three or five years.

How is my fee calculated?

The fee is based on your number of employees with discounts available for longer contract lengths.

How do I pay?

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance.

Does the contract auto-renew at the end of the term?

Yes, to ensure our clients receive continuous support and protection all contracts auto-renew for the same period under the same terms at the end of their current term.

What happens if I no longer have any employees? Is the contract cancelled?

No, the contract is an agreement to provide service to your business and is not subject to changes in your staff number or business circumstances. All clients have made a commitment to the full contract price payable over the term of the contract.

What do I do if I want to add another service to the contract?

Contact our Client Experience Team on 0800 568 012 and they will be happy to assist.

Will the price go up when the contract renews?

At the end of the contract term we reserve the right to increase the total fee by 2% for each year of the contract length to cover any increase in costs over the period.

Can I add another business to the agreement without extra cost?

Contact our Client Experience Team on 0800 568 012 to discuss any changes to your individual business circumstances.

I would like to leave a review about your service, how can I do this?

If you want to share with us your Peninsula experience with us, please contact [email protected] or visit our feedback page.

How can I make a complaint to Peninsula?

Peninsula is exceptionally proud of the service and support we provide to over 22,000 Australian businesses and are committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured that our Client Experience team will get back to you within 48 hours.


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Not a client yet?

0800 568 012

Existing clients call

0800 675 700

Existing clients (overseas)

+64 9 941 5205

Peninsula Office

8 Tangihua Street, Auckland CBD

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Peninsula Protect is a discretionary risk product issued by Peninsula Mutual Limited ACN 630 256 478 AFS Licence No. 544232. Peninsula Mutual Limited has appointed Peninsula Group NZ Limited NZBN 9429042175179 to distribute the discretionary risk product in New Zealand. To decide if this product is right for you, please read the Peninsula Protect Product Disclosure Statement.