Glossary

Mediation

When an independent person known as a mediator works closely with an employer and employee to resolve a workplace dispute. The mediation process involves a number of steps such as phone and email communication, a face-to-face meeting and recording of the final settlement.

A mediator is a neutral party member and does not take either side of the dispute. They simply identify the cause of the issue and come up with a fair and reasonable outcome to help resolve the case. The mediator does not make a legally binding decision. Neither the employer nor employee can be forced into agreeing with a decision or outcome.