Glossary

Mediation Services

If a workplace dispute cannot be resolved internally, an employer or employee can directly approach a professional mediation service provider for help. In New Zealand, the Ministry of Business, Innovation and Employment (MBIE) provides free, confidential support to resolve a range of internal and external workplace disputes.

Once MBIE has collected all the information from both parties, each side will be contacted, and the mediator will arrange a suitable time and place for the mediation session to take place.