Employsure Complaint Procedure

  1. Contact 0800 365 515 or fill out the form below
  2. The Client Experience team will get in touch to discuss your complaint and possible resolutions
  3. We are dedicated to resolving any complaints or concerns you have

We take complaints seriously

If we have not met your full expectations, we want to hear about your experience. This will help us review our practices so that we can deliver the best possible service. The Employsure complaints procedure is designed to be quick, simple, and with minimal inconvenience. We have streamlined our system so that we can resolve your complaint quickly and efficiently.

Give us a call or send us an email for any of the following:

  • Service Complaints and Issues
  • Disputes
  • Contract Questions or Problems
  • Trouble using or accessing your Employsure services
  • Grievances
  • General complaints and concerns

Our Dedication

Employsure is exceptionally proud of the service and support we provide to New Zealand businesses and is committed to extending an efficient, reliable and trustworthy service to all our clients.

To assist in maintaining our standards, we ensure all our employees possess the highest degree of professionalism, are notably experienced, dedicated and receive ongoing training in their field. To support this, we endeavour to also remain up to date with all technology requirements.

Clients can be confident that all Employsure complaints will be managed with sincerity, and will follow a consistent and uniformed approached. Our experienced and committed Client Experience team will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours. Further contact will then be provided in the following 48 hours, outlining the next steps and the proposed resolution period. A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.

Are you an Employsure client?

Make a complaint here

Clients can be confident that all complaints will be managed by the committed Client Experience team who are dedicated to correct issues and find solutions. They will be at the forefront of any concerns and will acknowledge receipt of complaints within 48 hours.

A dedicated representative will be responsible for each case, meaning clients will have a direct contact should they have any questions or queries.

Our Client Experience team is available via email or phone from 8.30am to 5.30pm Monday to Friday.
Please reach out to us in the option that best suits. You can reach us by:

Call Now

0800 568 012

Write to us

Employsure Limited
1 Nelson Street
Auckland Central 1010

Not an Employsure Client?

If you are not an Employsure client, not a worry. We are very dedicated to solving any problem or issues you have encountered. Please fill in the form below and we will get back to you shortly.

  • This field is for validation purposes and should be left unchanged.

FAQ

  • I do not want to be contacted by Employsure. How do I unsubscribe from your call and mail list?

    You can unsubscribe by replying to any of our emails or by calling us on 0800 568 012 or emailing us at [email protected]

  • I cannot log onto my client portal?

    Ensure you are using the correct website as we currently have two websites running for our client portal. You can do this by referring back to your Welcome Email or alternatively try the following links;

  • I cannot afford my contract due to the changes in my business circumstances?

    Although your contract and standard terms are set for the duration of your contract term we want to work with you. If you feel you are struggling with your payments or want to discuss your contract you can contact us on 0800 568 012 or email us at [email protected].

  • I have feedback regarding my recent experience with one of your representatives?

    Whether you are an existing client or you dealt with one of our representatives face to face or over the phone your feedback is important. We have a full team dedicated to your service experience and take your feedback very seriously. Please contact our client Experience team on 0800 568 012 or email us at [email protected]

  • I feel I was given incorrect advice?

    We pride ourselves for expert knowledge and your feedback is important. We can investigate your concerns further therefore, please contact our client Experience team on 0800 568 012 or email us at [email protected]