What to Do When a Staff Member Has a Complaint

Not every complaint is a formal grievance, but even small issues can escalate if they’re not handled the right way. As a business owner, knowing when to act (and how) can make all the difference. That’s why we’re hosting a free webinar to help you confidently manage employee complaints before they become costly disputes.

When:
This event has finished

Duration:
Approx. 60 mins

This event is no longer taking registrations.

In this event, we will address

Spot the difference between everyday complaints and formal grievances

Respond fairly and confidently to employee concerns

Create clear grievance policies that support your team and protect your business

Conduct fair and thorough investigations when grievances arise

More about this event

As a business owner, you’ve probably heard your fair share of complaints. But when does a complaint become a formal grievance that needs to be addressed? Knowing the difference and responding the right way can help you avoid costly disputes and keep your team on track.

Join our free webinar, hosted by employment relations experts who work closely with small business owners across a range of industries.

In just 60 minutes:

Grievance Triggers: See what common issues lead to formal complaints and how the ERA views them
Grievance Policies: Build clear procedures to manage complaints and protect your business
Master Workplace Investigations: Learn how to run fair, thorough, and legally sound investigations
Build Stronger Workplaces: Learn practical ways to implement solutions that prevent similar issues and restore positive workplace relationships after conflicts are resolved

Plus, you’ll have the opportunity to ask your own questions during our live Q&A and walk away with advice tailored to your business.

Please note that this is general information and not intended to replace legal advice under any circumstances.

Have a question?

Have a question before the webinar, or perhaps you need some guidance on a HR or workplace safety matter? We’re happy to answer all your questions, call 0800 675 701 or email [email protected].