Occhiali Optometrist.

When we got handed the ownership

of the the business

that kind of all became real

because it was all just sort of paperwork

and lawyers and people talking

so really getting the keys and sort of walking in

and then putting our own stamp on things

was something that was

really really great

being proud to really say -

Well this is my store,

I'm the person that can help you,

if you need anything to do with optics,

optometry, contact lenses,

if you're having issues with anything

I'm the person that can help you

so really being proud of owning the store

and carrying it forward in the way that I see fit

In a day to day situation you're always

faced with different challenges

the ones that are always difficult are the ones that involve people

it might be from a customer point of view

but it can also be from an internal staff point of view

or it can also be from a supplier point of view

so sometimes making decisions

and trying to keep emotion out of it

can be quite difficult

whether it's from your point of view

or from the individual's point of view

that you're dealing with

If I would do one thing different, I definitely would have

employed the services of Peninsula a lot earlier

they've taken a lot off my plate

I've been able to really take issues

like health and safety, staffing issues

contractual issues,

just knowing where I stand

and how best to approach a situation

that's something that's really

really helped me with the day-to-day operations

keeping things run smoothly

and actually helping consolidate and solidify my team

and keeping us all running in really ship shape

If you get bad advice, if you get bad feedback

take it as something to work on

don't take it as a negative

take it as something that you can really take to

move the the business forward and to the next step