Kumeu Village Rest Home

Published July 09, 2018 Views: 699

Employsure’s video series Small Business State of Mind takes a peek at New Zealand small businesses to understand the challenges, achievements and motivation behind the nation’s small businesses. This month, Esther from Kumeu Village Rest Home shares with us how she cares for the well-being of elders. She believes in providing an intimate and comfortable environment for not just the residents but also the staff – she says “what management does upon staff, the staff does upon the resident.”

Transcript

  • Kumeu Village Rest Home

    So when I interview people I’d like to not only look at the black and white questions – what level are you, and things like that but also their inner feelings of caring for people. So one of my questions is what do you think a resident wants from you. To me, the answer would be they want to have love, care, compassion, respect. What management does upon the staff, the staff does upon the resident. We prevent three plagues, and the plagues are boredom, helplessness and loneliness. So with those things you need to have antidotes, and the antidotes that we have here is animals, kids that can come in, plants. And residents can help other residents, staff help residents but we also expect residents to help the staff. My tip for people management is listen to what they need and want. It’s also an open-door policy. People can come in at any time that they feel they need to have a talk. And we can always say not at the moment but I’ll be with you in an hour but at least they know, yes I can vent my issue.
     

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